Everything you want to know
before you hand us your Christmas.

In a secured, professional, climate-controlled warehouse in the Dallas–Fort Worth metro, kept at a steady 72–75°F year round. It's monitored, alarmed, and access-controlled — not an attic, not an open yard, and not a self-storage row that anyone with a gate code can walk down.

Yes — your collection is kept at a steady 72–75°F year round, with managed humidity. That's the whole point: an unconditioned Texas attic swings past 140°F in summer, and that heat is what cracks ornaments, softens tree adhesive, and fades fabrics. A steady, moderate temperature is exactly what delicate decorations need.

Only our trained, background-checked team — and access is logged. Your bins aren't sitting somewhere the public can reach them.

Every bin is labeled and scanned to your account, and your decorations are stored together as your Christmas Closet. They're tracked individually and logged in and out, so we always know which bins are yours and where they are. Your things never get mixed in with another family's.

Yes. We carry insurance on the items in our care — both in storage and in transit. In the rare event something is damaged while it's our responsibility, we make it right at documented replacement value. We'll walk you through coverage and how to note any especially valuable or irreplaceable pieces when you sign up.

In November we bring your decorations to your door. You enjoy the season. After the holidays — between December 26 and mid-January — we come back and take everything to climate-controlled storage for the year. Then it all comes back next November. You set the dates; we handle the rest.

Only if you want to. Self-Pack members pack their own bins on their own schedule. White Glove members never touch a bin — we pack and unpack for you. Concierge members get all of that plus full setup: we assemble, light, and place your tree and put everything in the rooms you choose.

We use sturdy, purpose-built bins designed for safe stacking and easy inventory. You buy exactly how many you need — most homes land between 5 and 12 — and you can add more as your collection grows. There's no hard cap; if you have a whole-house, full-production Christmas, we'll size a plan for it.

Just ask. Because every bin is tracked to your account, we can find the specific bin you need and arrange to get it back to you. (A rescue retrieval is a small flat fee outside your two scheduled visits.)

Life happens — just let us know and we'll find another time. The January collection window runs across two weeks precisely so there's room to flex. Founding members also get first choice of dates.

If you move within our service area, nothing changes except the delivery address. If you move away, we'll return your collection to you and prorate your season. Your decorations are always yours — we're just keeping them for you.

Yes to all of it. Trees go in dedicated tree bags, and wreaths and garlands have their own protective storage. These are add-ons so you only pay for what you actually have.

Yes — outdoor décor, lighting, and inflatables are all welcome. Oversized items may need an extra bin or a small handling note, which we'll sort out when we size your plan.

Of course — collections grow and change. Add bins as you accumulate more, or scale back if you downsize. We re-confirm your count each season, so you're always on the right plan.

On the Concierge plan, we assemble your tree, light it, and stand it exactly where you want it, and we carry every bin to the right room. We get the heavy, time-consuming part done. The finishing touches — hanging the ornaments that mean the most, styling the mantel — we leave to you, because that's the fun part and it's personal. (Prefer we do more? Just ask.)

As we pack your collection, Concierge members get a photographed, searchable record of what's in every bin — so you always know what you have and where it is, without digging. Never lose track of a single treasure again.

One important boundary: we document what you own, not what it's worth. It's a visual record, not an appraisal, and we don't assign values to anything. The photos are yours — if you ever want to use them for your own insurance purposes, they're there for you and your insurer, with no valuation from us.

Plans start at $499 a season for Self-Pack and scale with how many bins you have and how much you want us to do. White Glove starts at $849 and Concierge at $1,149. The quick estimator gives you a number in about ten seconds.

You own them — $22 each, yours forever. Buying your bins outright keeps them yours even if you ever pause membership, and it keeps our pricing honest. Tree bags and wreath storage work the same way.

By how much you store and how much you want us to do. We estimate your tier from a couple of quick questions at signup, then confirm with an actual count at your first pickup — and if you have less than you thought, we adjust you down. You're never charged for more than you store.

Our first 100 members in DFW. Founding members lock in their rate for life, get first choice of pickup and delivery dates before public booking opens, and have a direct line to the founders. It's our thank-you for betting on us early.

No. Right now you're reserving a founding spot — we'll email you to confirm your details and tier. You're not charged until your membership is set for the season.

Our own trained, background-checked, uniformed crew — the same people, not a rotating cast of strangers or day labor. We treat your home and your things the way we'd want ours treated.

Everything is scanned in and scanned out and tied to your name the whole way, so items don't simply vanish. If something is damaged while it's in our care, we make it right at documented replacement value. For irreplaceable heirlooms, tell us at signup so we can give them extra attention.

Fair question, and we'd rather answer it straight than pretend we have ten years of reviews we don't. Christmas Closet is being built by DFW locals who got into this because we lived the problem. We're deliberately opening with a limited number of founding members so every single collection gets real attention in year one. The systems — bin-by-bin tracking, background-checked crews, insurance, climate control — are in place from day one, not someday.